Returns, Refunds and Delivery Policy

Thank you for shopping at 2Game. This policy governs the delivery, cancellation, returns and refunds of both digital and physical products.

1. Digital Products

Delivery

Digital products are delivered electronically via your account on our Service and/or through direct activation on third-party platforms. Delivery is typically immediate but may be delayed due to payment verification, fraud checks, or publisher requirements.

Cancellation

You may request cancellation of your order within 10 days of purchase, provided the digital product has not been revealed, accessed, or activated. To request a cancellation, please contact our support team via our website.

Consumption

A digital product is considered consumed once:

• the product key has been revealed or accessed; or
• the product has been activated or linked to your account on a third-party platform.

Once consumed, the order is no longer eligible for cancellation or refund, except where required by applicable law or in cases of technical error attributable to 2Game.

Refunds

Refunds after delivery may be granted in accordance with the conditions set out above.

2. Physical Products

Shipping

Physical products are shipped via third-party carriers. Delivery times are estimates and begin once payment has been confirmed. Tracking information will be provided where available.

Returns

You may request a return within 14 days of receiving your order. To be eligible, items must be:

• unused;
• in their original condition;
• with all original tags, packaging, and accessories.

Proof of purchase is required. Return shipping costs may be your responsibility unless otherwise required by applicable law.

Exchanges

We do not offer direct exchanges. To obtain a different item, you must return the original item and place a new order.

Defective Items

If you receive a defective or incorrect item, please contact us within 30 days of delivery. If confirmed, we may offer a replacement or a refund.

3. General Conditions

Support

For cancellations, returns, or issues, please contact our support team via our website and provide:

• your order number;
• a description of the issue; and
• any relevant evidence (e.g. screenshots or photos).

Refund Processing

Approved refunds will be issued using the original payment method, where possible. Processing times may vary depending on your payment provider.

Abuse

We reserve the right to refuse refunds or returns where abuse, fraud, or violation of this policy is suspected.